OVERVIEW
This website is operated by Saxior (“we”, “us” “our” or “Saxior”). We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing, using any part of the site or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. For any order that has been accepted by us, the terms of service that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
Shipping
When will I receive my order?
It takes us 2-5 business days to process an order, after which we will ship it to you. You should also consider the shipping time, which depends on your location, but you can estimate it as follows:
- USA: 3-4 business days
- Europe: 3-7 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where is my order shipped from?
We work with an on-demand printing company that has fulfillment centers distributed worldwide!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is not under our control, and it is determined by your local customs agency. Customs policies vary greatly between countries, so we recommend contacting your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What should I do?
Before contacting us, please help us by following these steps:
- Check your confirmation email to ensure there are no errors in the shipping address.
- Inquire about your order at your local post office.
- Ask your neighbors if the carrier left your package with them.
Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or wherever you'll be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at artificialintelligencesaxior@gmail.com with your order number.
If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
Pro tip: Your postal code is a crucial part of your address. Make sure to enter it correctly.
Orders
How are the products made?
We work with a print-on-demand dropshipper that has production and logistics centers distributed worldwide. Your orders are printed and shipped from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at artificialintelligencesaxior@gmail.com.
I have received the wrong or damaged product. What should I do?
We apologize if your product has arrived damaged. To resolve it as soon as possible, please email us at artificialintelligencesaxior@gmail.com within one week from the delivery date with photos of your damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges since the products that are printed are personalized. However, if something happens with your order, please contact us at artificialintelligencesaxior@gmail.com.
Do you refund money?
We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at artificialintelligencesaxior@gmail.com with photos of your item, and we will find a solution.
Can I exchange a product for a different size or color?
Currently, we do not offer exchanges. If you're unsure about which size will fit you best, please check our size guides in the product descriptions.
It is not a common occurrence, but it can happen that a product is mislabeled. If that's the case, please contact us at artificialintelligencesaxior@gmail.com within one week from the delivery date. Include your order number and photos of the item in question, and we will assist you as soon as possible.